Legal

Refund policy

LAST UPDATED 6 AUGUST 2026

The short version

If Sagot did not do what we said it would, tell us and we refund you. We would rather give the money back than argue about a $49 subscription.

Cancelling

Subscriptions are monthly and you can cancel any time from your billing settings. Cancelling stops the next charge. Tracking continues to the end of the period you already paid for, and your data stays readable for 30 days after that.

When we refund in full

Within 14 days of your first payment on a brand, for any reason, no questions. If a technical failure on our side meant no tracking run completed during a billing period. If you were charged after cancelling.

When we refund partially

If runs completed for only part of a period because of an outage on our side, we refund the proportion you did not receive. If you downgrade mid-period, the difference is prorated by Paddle rather than refunded separately.

What we do not refund

Periods where tracking ran as described. Dissatisfaction with what the AI engines said about your brand: we report the answer, we do not author it. Charges older than 60 days, unless the law where you live says otherwise.

How to request one

Email rommel@sagot.io from the address on the account with the brand name and the charge date. Refunds are issued through Paddle, our merchant of record, back to the original payment method, and typically land within five to ten business days depending on your bank.